Refund policy

For change-of-mind returns, you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@casmo.com.au. If your return is accepted, we’ll provide instructions on how and where to send your package. For change-of-mind returns, you must arrange and pay for return shipping. Original shipping charges are not refundable for change-of-mind returns. Please contact us before sending an item back.

You can always contact us for any return questions at store@casmo.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For change-of-mind returns, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us for instructions before returning hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Change-of-mind returns are not available on sale items or gift cards. These exclusions do not limit your rights under the Australian Consumer Law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. The 30-day change-of-mind period and change-of-mind conditions do not limit your rights for faulty, damaged, incorrectly supplied or misdescribed goods. Please contact us at store@casmo.com.au so we can assess the issue and arrange an appropriate remedy. Where a product problem is confirmed, we will reimburse reasonable return costs.