Customer Care

What is CASMO?

CASMO is a Sydney-based online store for objects, style and technology.

Do you have a physical store?

CASMO is online only. We do not have a physical retail store.

Where are orders shipped from?

Orders are shipped from Sydney, New South Wales, Australia. Check the product page for any preparation time.

Where do you deliver?

We currently deliver within Australia only.

Which currency do you use?

Prices are shown in Australian dollars (AUD).

Is standard shipping free?

Free standard shipping applies to eligible Australian orders of AU$150 or more. Heavy or oversized items are excluded; shipping is calculated at checkout. See our Shipping Policy.

Can I return an item if I change my mind?

Eligible change-of-mind returns can be requested within 30 days of receiving your item. Items must be unused, with tags and original packaging. Sale items and gift cards are excluded. See our Refund Policy for full conditions.

How do I arrange a return?

Email store@casmo.com.au before sending an item back. Once approved, we will provide return instructions. Our returns address is 14 Abercrombie Street Warehouse, Chippendale NSW 2008, Australia. This is separate from our dispatch warehouse.

How are change-of-mind refunds handled?

Approved refunds go to your original payment method. You arrange and pay for return shipping; original shipping charges are not refunded. Change-of-mind conditions do not limit your rights for faulty, damaged, incorrectly supplied or misdescribed goods. See our Refund Policy.

How can I track an order or get help?

Use the tracking link in your dispatch notification for the carrier's latest updates. For help, email store@casmo.com.au.